A cloud-based contact centre solution

Horizon Contact is a cloud-based contact centre solution designed specifically to work in conjunction with Horizon and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents. Users exist within the Horizon platform and can be easily enabled as Horizon Contact agents within the Horizon portal offering a rich customer contact experience for voice email and webchat interactions, Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones and home working for contact centre agents who only need access to a supported browser.