How Cumulus Helped Build a Brand Improve Office WiFi and Business Communications

Build a Brand is a growing creative marketing agency specialising in branding, digital marketing, and website solutions for small and medium-sized businesses. As their team expanded, they needed reliable technology infrastructure to support seamless communication both in the office and remotely.

Cumulus Business Solutions worked with Build a Brand to upgrade their WiFi network and implement a professional cloud-based phone system, ensuring the team could collaborate efficiently while presenting a consistent and professional image to clients.

The Challenge

As the agency grew, two key issues began to affect daily operations.

Unreliable Office WiFi

The existing internet setup struggled to provide sufficient bandwidth and coverage for the team. With multiple employees relying on video calls, file sharing, and cloud-based tools, slow speeds and unstable connections were beginning to impact productivity.

Lack of a Professional Phone System

Staff were relying on personal mobile phones to communicate with clients. This created several problems:

• Personal numbers were exposed to clients

• There was no centralised business phone system

• Calls did not appear to come from the company

• Internal communication between team members was less efficient

This made it harder for the agency to maintain a professional and consistent brand presence.

The Solution: Powered by Cumulus Business Solutions

Cumulus designed and implemented a tailored communications and connectivity solution for the Build a Brand team.

Business WiFi Infrastructure Upgrade

Cumulus installed a business-grade WiFi network across the entire office environment, ensuring strong and reliable connectivity.

The upgrade included:

• High-performance business-grade access points

• Full coverage across the office space

• Scalable bandwidth to support future team growth

• Secure guest WiFi for visitors and clients

This created a fast, stable network capable of supporting modern cloud-based tools and collaboration platforms.

8x8 Cloud Phone System Integration

To replace personal mobiles with a professional system, Cumulus implemented the 8x8 cloud phone platform across all employee smartphones.

Key features included:

• Individual extensions for every team member

• Direct internal dialling between staff

• Outbound calls displaying the company’s main business number

• Secure and professional client communications

• Full flexibility for remote and hybrid working

Staff can now make and receive business calls from anywhere while maintaining a consistent company identity.

The Results

The improvements delivered immediate benefits for both the team and their clients.

Improved Productivity

With fast, stable office WiFi, the team can now run video meetings, share files, and use cloud-based tools without disruption.

Professional Client Communications

All outbound calls now display the main company phone number, ensuring a consistent and professional experience for clients.

Employee Privacy and Flexibility

Team members can communicate with clients without sharing their personal phone numbers, while still remaining fully reachable wherever they work.

A Scalable System for Future Growth

Both the upgraded WiFi infrastructure and the 8x8 phone system are fully scalable, meaning Build a Brand’s communications and connectivity can grow alongside the business.

Need Better WiFi or a Business Phone System?

If your business is experiencing unreliable office WiFi or staff are relying on personal phones to communicate with clients, it may be time to upgrade your infrastructure.

Cumulus Business Solutions provides reliable connectivity and cloud communications designed to help modern businesses work more efficiently.

Get in touch today to find out how we can support your business.